Writing (Stimuli 29 – Dealing with difficult customers – Pro #6)

Welcome to the OLNA Support Writing Skill Builder

The timer will start as soon as you click 'next'
You will have 60 minutes to write a 600 word response to 1 question
Click submit once you are done to compare your answer with the OLNA Support marking guide
Aim for a green response!

Construct a procedure for new employees explaining how to deal with difficult customers who have a complaint.

Your guide may be a set of instructions about how to deal with a customer who is verbally or physically abusive like throwing things around the store or yelling at the employee. You may write a guide about how employees should deal with a customer who is really upset and/or crying because the product they bought didn’t work or was broken.
You have 600 words to complete your instructional text. Responses should be between 300-600 words but NO MORE THAN 600. Below is a structure you can work with to complete this response.
Instructional Text Structure:
Title
Outline Purpose
Identify the Customer Complaint issue as an example
Outline steps in order of progression
Outline any issues, problems faced, limitations or alternative pathways to complete the task
Outline what the completed tasks or activity should look like or sound like.
Conclude the guide.
Think of your audience, your purpose, your organisation of steps any helpful hints your reader may need or warnings about things that can go wrong. Remember: someone should be able to pick up this guide and follow it perfectly to complete the task you set for them
Write your 600 word response in the text box below, then click submit once finished.
You need to consider:

- The structure and organisation of your writing
- How well you engage your audience
- The words and language you choose
- Your use of correct spelling, punctuation and grammar
- The cohesiveness of your writing
600

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Writing (Stimuli 28 – AppNews – Inf #6)

Welcome to the OLNA Support Writing Skill Builder

The timer will start as soon as you click 'next'
You will have 60 minutes to write a 600 word response to 1 question
Click submit once you are done to compare your answer with the OLNA Support marking guide
Aim for a green response!

Write an informative text to promote a new app or website you think is helpful for people to know about.

You may want to write a blog post, online article, or an online press release.
Your informational text should include details of the app or website, the costing, which devices its accessible on, how to access/download it, the key features of the app or website, who should use it and any safety concerns or important information people should know before accessing or downloading it.
You have 600 words to complete your informative text. Responses should be between 300-600 words but NO MORE THAN 600. Below is a structure you can work with to complete this response.
Informative texts need:

- details of dates, times and names of people or organisations involved
- specific information on the accessibility, costings locations or addresses of the website or app etc
- safety warnings or issues that may cause issues
- details on who it would benefit and how

Write your 600 word response in the text box below, then click submit once finished.
You need to consider:

- The structure and organisation of your writing
- How well you engage your audience
- The words and language you choose
- Your use of correct spelling, punctuation and grammar
- The cohesiveness of your writing

Comment

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Writing (Stimuli 27 – Tower Story – Ctive #5)

Welcome to the OLNA Support Writing Skill Builder

The timer will start as soon as you click 'next'
You will have 60 minutes to write a 600 word response to 1 question
Click submit once you are done to compare your answer with the OLNA Support marking guide
Aim for a green response!

Use the image above as inspiration for a story.

Your creative text should include a clear introduction to the character and the setting, a major complication or problem which gets worse over time before the issue comes to a climax then you need to resolve the conflict for the characters involved.
You have 600 words to complete your informative text. Responses should be between 300-600 words but NO MORE THAN 600.
Narrative Texts:

- You need to think about how you can describe your characters and the location they are in so the reader can picture them in their minds.
- You need to think about the motivation of characters and make sure there is a reason for their actions or decisions.
- You need to make sure the conflict or complication is something you can deal with in only a few hundred words so don’t make it overly complicated.
- You need to have a clear resolution to your story so the conflict or complication is dealt with.

Write your 600 word response in the text box below, then click submit once finished.
You need to consider:

- The structure and organisation of your writing
- How well you engage your audience
- The words and language you choose
- Your use of correct spelling, punctuation and grammar
- The cohesiveness of your writing

Comment

Time's up

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Writing (Stimuli 26 – Hero Story – Ctive #4)

Welcome to the OLNA Support Writing Skill Builder

The timer will start as soon as you click 'next'
You will have 60 minutes to write a 600 word response to 1 question
Click submit once you are done to compare your answer with the OLNA Support marking guide
Aim for a green response!

Construct a story about a person who really should be considered a hero but no one ever thinks of them that way.

- You need to think about how you can describe your characters and the location they are in so the reader can picture them in their minds.
- You need to think about the motivation of characters and make sure there is a reason for their actions or decisions.
- You need to make sure the conflict or complication is something you can deal with in only a few hundred words so don’t make it overly complicated.
- You need to have a clear resolution to your story so the conflict or complication is dealt with.
- Write your 600 word response in the text box below, then click submit once finished.

You need to consider:

- The structure and organisation of your writing
- How well you engage your audience
- The words and language you choose
- Your use of correct spelling, punctuation and grammar
- The cohesiveness of your writing

Comment

Time's up

Time is Up!

Writing (Stimuli 25 – Survival Cave – Ctive #3)

Welcome to the OLNA Support Writing Skill Builder

The timer will start as soon as you click 'next'
You will have 60 minutes to write a 600 word response to 1 question
Click submit once you are done to compare your answer with the OLNA Support marking guide
Aim for a green response!

Use the image above as inspiration for the setting of a story about survival.

- You need to think about how you can describe your characters and the location they are in so the reader can picture them in their minds.
- You need to think about the motivation of characters and make sure there is a reason for their actions or decisions.
- You need to make sure the conflict or complication is something you can deal with in only a few hundred words so don’t make it overly complicated.
- You need to have a clear resolution to your story so the conflict or complication is dealt with.

Write your 600 word response in the text box below, then click submit once finished.
You need to consider:

- The structure and organisation of your writing
- How well you engage your audience
- The words and language you choose
- Your use of correct spelling, punctuation and grammar
- The cohesiveness of your writing
600

Comment

Time's up

Time is Up!

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