Writing (Stimuli 29 – Dealing with difficult customers – Pro #6) Show session ID Load QuizSave Quiz Welcome to the OLNA Support Writing Skill Builder The timer will start as soon as you click 'next' You will have 60 minutes to write a 600 word response to 1 question Click submit once you are done to compare your answer with the OLNA Support marking guide Aim for a green response! Construct a procedure for new employees explaining how to deal with difficult customers who have a complaint. Your guide may be a set of instructions about how to deal with a customer who is verbally or physically abusive like throwing things around the store or yelling at the employee. You may write a guide about how employees should deal with a customer who is really upset and/or crying because the product they bought didn’t work or was broken.You have 600 words to complete your instructional text. Responses should be between 300-600 words but NO MORE THAN 600. Below is a structure you can work with to complete this response.Instructional Text Structure:TitleOutline PurposeIdentify the Customer Complaint issue as an exampleOutline steps in order of progressionOutline any issues, problems faced, limitations or alternative pathways to complete the taskOutline what the completed tasks or activity should look like or sound like.Conclude the guide.Think of your audience, your purpose, your organisation of steps any helpful hints your reader may need or warnings about things that can go wrong. Remember: someone should be able to pick up this guide and follow it perfectly to complete the task you set for themWrite your 600 word response in the text box below, then click submit once finished.You need to consider: The structure and organisation of your writing How well you engage your audience The words and language you choose Your use of correct spelling, punctuation and grammar The cohesiveness of your writing 600 Time's upTime is Up!
