Reading (121- 130) Show session ID Load QuizSave Quiz Welcome to the OLNA Support Reading Skill Builder Each question will be multiple choice There will be four answers to select from If you can’t figure out the answer, you should use the “Hint” as a guide to work out the correct response. Click next once you have selected your answer to take the next question Question 121. The following question relates to the screen capture above of a news website. Question. If you clicked on the “Discover More” banner in the centre of the screen, what information would you receive? HintHint: look carefully at the location of this button and the information it is closest to then read through the options provided in the answers and find the closest link Sports news this answer is incorrect because the “Discover More” banner leads you away from the currently selected “Sport” tab an advertisement this answer is correct because the banner will lead to an advertisement about travel, specifically “P and O Cruises” Champions League news this answer is incorrect because the “Discover More” banner leads you away from the currently selected “Sport” tab and not toward the “Champions “League subtab World News this answer is incorrect because the “Discover More” banner leads you away from the currently selected “Sport” tab None Question 122. The following question relates to the image above of a legal notice. Question. Which of the following words could replace “cease” in the second sentence and still make sense? HintHint: Scan through the document looking for the key word provided in the question then read the whole sentence and try and replace the word with the options provided in the answers below stop this answer is correct because in the context of the second sentence “stop” would make sense call us this answer is incorrect because in the context of the second sentence “call us” does not make sense give up this answer is incorrect because in the context of the second sentence “give up” does not make sense be truthful this answer is incorrect because in the context of the second sentence “be truthful” does not make sense None Question 123. The following question relates to the image above of a legal notice. Question. The above letter details a number of things the Business Owner cannot do. Which of the lists below is the most accurate summary of these things? HintHint: Read the answers through first then scan through the document above to check whether all of the information listed in the answer matches the document the Business Owner cannot sell, serve or stock alcohol at their premises, and they cannot receive legal permission to sell or serve it this answer is incorrect because it isn’t the most accurate list the Business Owner can have liquor but not alcohol at their premises this answer is incorrect because liquor and alcohol mean the same thing the Business Owner cannot sell, serve or stock alcohol at their premises and they cannot appeal the decision or apply for any further licenses for their current premises or other premises they are associated with this answer is correct because it is the most accurate list they cannot appeal the decision this answer is incorrect because it isn’t the most accurate list None Question 124. The following question relates to the image above of a legal notice. Question. Which of the following words could replace “revoked” in the CAPITALISED sentence (at the top of the letter) and still make sense? HintHint: Find the sentence at the top of the letter and read it through fully. Swap each word from the answers provided in the sentence to see which one makes the most sense stop this answer is incorrect because in the context of the capitalised sentence “stop” does not make sense refrain this answer is incorrect because in the context of the capitalised sentence “refrain” does not make sense prevented this answer is incorrect because in the context of the capitalised sentence “prevented” does not make sense cancelled this answer is correct because in the context of the capitalised sentence “cancelled” would make sense None Question 125. The following question relates to the image above of a legal notice. Question. What effect does this letter have on the Business Owner’s other businesses? HintHint: Scan through the document looking for the words “other business” then read the whole sentence and see which answer best explains the meaning in the text it has no impact on them if they have nothing to do with alcohol this answer is correct because the letter only applies to the sale and service of alcohol they can apply to get a liquor license this answer is incorrect because the final sentence in this letter states that this can’t happen they can transfer their alcohol stock to another store this answer is incorrect because the final sentence in this letter states that this can’t happen they can ignore this letter and keep trading in alcohol because this letter only applies to this specific business this answer is incorrect because the final sentence in this letter states that this can’t happen None Question 126. The following question relates to the screen capture above of an online search engine. Question. If your fridge freezer combination door handle is broken, which of the following search options would you choose to limit your search? HintHint: consider which option provides the most accurate information for the search fridge repairs this answer is incorrect because it is not specific to “fridge freezers” fridge this answer is incorrect because it is not specific to “fridge freezers” fridge freezers this answer is incorrect because it is not specific to “fridge freezers” but not repairs fridge freezer repairs this answer is correct because it is specific to “fridge freezers” and repairs None Question 127. The following question relates to the above screen capture of an email. Question. What is the subject of Greg Merchan’s email? Hint Hint: most emails have a “subject” which is similar to a title and should summarise the purpose of the email “Re: [Bug 532633] Re: [Master] Window Control buttons: position/order/alignment” this answer is correct because the subject is highlighted in bold at the top of the right hand email menu “Pyramid Technologies” this answer is incorrect because the subject is highlighted in bold at the top of the right hand email menu “Anzan .. 89c51, Pako (100). Technologies” this answer is incorrect because the subject is highlighted in bold at the top of the right hand email menu “its a BUG” Technologies this answer is incorrect because the subject is highlighted in bold at the top of the right hand email menu None Question 128. The following question relates to the above screen capture of an email. Question. Who is the original sender in the email chain? Hint Hint: Look carefully at the email chain to see who this email has passed between Greg Merchan this answer is incorrect because the person at the top of an email chain is the original sender Flabdablet this answer is incorrect because the person at the top of an email chain is the original sender Ludwik Trammer this answer is incorrect because the person at the top of an email chain is the original sender Anzan Hoshin this answer is correct because the person at the top of an email chain is the original sender None Question 129. The following question relates to the above screen capture of an email. Question. If the operator of the above email account wanted to send the emails received from Greg Merchan, Ludwik Trammer and Anzan Hoshin to their manager, what would they click? Hint Hint: Have a look at the options provided at the bottom of the currently open email and consider what each option would do “Report spam” this answer is incorrect because clicking “Report spam” will send an error report to Google Mail and move the email into the spam folder “Reply” this answer is incorrect because clicking “Reply” will send an email directly back to Greg Merchan and not their manager “Reply to all” this answer is incorrect because clicking ”Reply to all” will send a message to all the people in the email chain “Forward” this answer is correct because clicking “Forward” will send the whole email chain to someone other than the people involved directly in the chain None Question 130. The following question relates to the above screen capture of an email. Question. Which emails in the user’s inbox require the user to follow-up? Hint Hint: Have a careful look at all the emails in the inbox on the left hand side of the image and look for anything that would mark certain emails as being more important than others Mariana V’s “Street team” email; Rosetta’s email about Launchpad; and chromium’s email about issue 150 this answer is correct because all these emails are marked with a yellow star for follow-up Mariana V’s email “Please vote ASAP”; Mariana V’s email about the “Street Team”; accounts email about “Your Fedora” this answer is incorrect because only one of these emails is marked with a yellow star for follow-up Jeff..Milan, hills [BUG 532633]; and Rosetta’s email about Launchpad this answer is incorrect because only one of these emails is marked with a yellow star for follow-up None of the emails require the user to follow-up this answer is incorrect because three emails are marked with a yellow star to indicate they require follow-up None You’ve already answered some of the questions! Would you like to continue with quiz or restart it from beginning? Time's up
Reading (111 – 120) Show session ID Load QuizSave Quiz Welcome to the OLNA Support Reading Skill Builder Each question will be multiple choice There will be four answers to select from If you can’t figure out the answer, you should use the “Hint” as a guide to work out the correct response. Click next once you have selected your answer to take the next question Question 111. The following question relates to the image above of a computer screen. Question. How would the user, Adam Carter, access information he has stored in the cloud? HintHint: scan through the image looking for pictures that represent icons that could be used to open the program required He would click on his desktop this answer is incorrect because it would not provide direct access to his cloud storage system He would check his reading search this answer is incorrect because the reading list would not help him access information in the cloud He would click on “SkyDrive” this answer is correct because the icon for SkyDrive is a cloud which shows you it refers to a cloud storage system He would click on “Internet Explorer” and then “Google it” this answer is incorrect because he does not need to search for it on Google; he can simply click an icon on his screen to access it None Question 112. The following question relates to the image above of an edited article written by Sophie Borland. Question. Which of the following sentences has an error in it? HintHint: ignore the text and read through the answers provided and look at each word(s) for errors Dr John Ayers, who is based at San Diego University, California, said these accidents where becoming a 'dangerous side effect'. this answer is correct because the “where” should be “were” But the latest study, published in the journal JAMA, concludes that the game is unsafe and causes drivers and pedestrians to become too distracted. this answer is incorrect because there are no errors in this sentence A new study in the US suggests that more than 110,000 incidents in a 10 day period have been caused by drivers and pedestrians distracted by the game. this answer is incorrect because there are no errors in this sentence Pokémon Go has been credited with boosting exercise levels amongst children as they walk around outside searching for the creatures. this answer is incorrect because there are no errors in this sentence None Question 113. The following question relates to the image above of an edited article written by Sophie Borland. Question. Why have dot points been included in this article? HintHint: consider why it is an advantage having dot points in a text which includes a lot of information to make it look more interesting in a newspaper this answer is incorrect because the article is an online article and not found in a newspaper to save readers time by summarising the main points this answer is correct because dot points provide fast and accessible information because all of these are links to other websites that readers can click to access this answer is incorrect because none of these dot points appear in blue to indicate they are links it was an accident as they should have been included in the story this answer is incorrect because the dot points have been deliberately used None Question 114. The following question relates to the image above of an edited article written by Sophie Borland. Question. What is the main purpose of the above article? HintHint: reread the first and last sentence as well as the dot points provided then consider what the main message of the text would be to show that Pokémon Go is popular this answer is incorrect because the popularity of the game is not the main purpose of the article to show that Pokémon Go is played by over 15 million people so people want to read about its problems this answer is incorrect because the popularity of the game is not the main purpose of the article to show that games are addictive and something needs to be done to ban them this answer is incorrect because there is no argument about addiction mentioned in the article to show how a recent game has caused many social problems which could not be predicted this answer is correct because the article focuses on various concerns that have become an issue since the release of the game None Question 115. The following question relates to the image above of an edited article written by Sophie Borland. Question. What does Dr John Ayers have to say about Pokémon Go? HintHint: scan the article looking for the name John Ayers and read his quote and look through the options in the answers provided to find the closest fit that Pokémon Go was created to cause accidents this answer is incorrect because the game is not “directly” the cause of the accidents; people failing to pay attention to their surroundings is the primary cause of the accidents parents should monitor how much their children access the game this answer is incorrect because Dr Ayers does not comment about parents or children that Pokémon Go was designed to be so interesting that people could not look away from it this answer is incorrect because Dr Ayers does not say the game is too interesting that Pokémon Go has an unintended effect on people which can put them at risk this answer is correct because Dr Ayer states that the game can have a “dangerous side effect” which means it was not intended None Question 116. The following question refers to the image above. Question. How has the image above been created to appeal to children? HintHint: consider how children find texts interesting and look for the most complete answer out of the options provided its layout is simple to allow children to follow it easily this answer is incorrect because even though the layout is simple, it is very similar to other instructions for adults and therefore not specific to children it uses cute pictures, bright colours and simple text this answer is correct because the pictures and colours have been designed to appeal to younger audiences it includes all the objects you will need before you start this answer is incorrect because it is not specific to children (think instruction manuals) children love building forts this answer is incorrect because it does not relate to how the text has been “created” None Question 117. The above is an extract from a short story written by Talei Cuenca. Question. What is the speaker in the story worried about? HintHint: consider the parts of the text that you can see the narrator is concerned about something that she doesn’t know the direction in which she is moving this answer is incorrect because she is not actually moving and doesn’t need to move at all she doesn’t know where the bearded man will be this answer is incorrect because she knows exactly who the bearded man is if she saw him she lost her breath while playing sport this answer is incorrect because there is no evidence in the story that she is playing sport she thinks she is going to die but she knows it’s in her head this answer is correct because the speaker is being dramatic about her panic and feeling like she is going to die but there is no real threat to her life None Question 118. The above is an extract from a short story written by Talei Cuenca. Question. Which sentence from the text could replace the one below and have the same meaning? “she retained her curiosity but had no will to care” HintHint: find the sentence provided in the text above and read the full sentence through. Read through the options provided in the answers and consider which would be the best fit she stayed focused and made sure she didn’t look like she was worried this answer is incorrect because the first half of the sentence is close but the second half is not accurate she wanted to know more but couldn’t find the motivation to look into it this answer is correct because both halves of the sentence match the one above she was really interested in what was happening but too distracted to do anything about it this answer is incorrect because the first part of the sentence is close but the second half does not match the version above she was interested and couldn't wait to find out this answer is incorrect because the first half of the sentence is close but the second half is not accurate None Question 119. The above is an extract from a short story written by Talei Cuenca. Question. How does the reader learn about the character in the story? HintHint: Consider how the author has used structure and language to explain who the character is and pick the most obvious method provided from the answers below through the things she says this answer is incorrect because there is only one line of dialogue in the story through the description of her appearance this answer is incorrect because there is no description of the her appearance through the narrator explaining the event this answer is correct because the narrator is retelling the story through the action occurring during the story this answer is incorrect because there is little action in the story None Question 120. The above is an extract from a short story written by Talei Cuenca. Question. When the narrator says “Just breathe, pull air into your lungs, you’re hallucinating you stubborn idiot", who is she speaking to? HintHint: Scan through the text looking for the sentence provided in the question and read the sentences after it. Consider who the character is talking to in this moment she is screaming it aloud so someone can help this answer is incorrect because there is evidence in the story to prove this is not accurate she is screaming aloud to herself this answer is incorrect because there is evidence in the story to prove this is not accurate she is speaking to her mother this answer is incorrect because there is evidence in the story to prove this is not accurate she is speaking in her own head this answer is correct because the word “internally” lets you know that she is speaking inside her head None You’ve already answered some of the questions! Would you like to continue with quiz or restart it from beginning? Time's up
Reading (101-110) Show session ID Load QuizSave Quiz Welcome to the OLNA Support Reading Skill Builder Each question will be multiple choice There will be four answers to select from If you can’t figure out the answer, you should use the “Hint” as a guide to work out the correct response. Click next once you have selected your answer to take the next question Question 101. The above image is taken from an online article written by Ashitha Nagesh. Question. Why is it important that the word “genuine” has been included in the second sentence? HintHint: scan through the text looking for the word genuine then read the whole sentence, think carefully about why it has been included and what it could mean then, check the answers provided to show that Apple usually create superior products this answer is incorrect because it is a personal opinion about the company, an opinion that is not reflected in the article we expect poor quality copies of chargers to fail but not the official product this answer is correct because the word “genuine” was used to prove that charger based fires can happen to even the most popular brands, not just cheap imitations to prove that the damage is real and not exaggerated this answer is incorrect because the word “genuine” refers to the charger and the phone, not the damage to prove that this family had a fancy house because they have the best products this answer is incorrect because mentioning that the product is genuine is a reflection of the product’s safety, not a reflection of the status of the people involved None Question 102. The above image is taken from an online article written by Ashitha Nagesh. Question. Which of the following extracts from the above text suggests possibility rather than certainty? HintHint: ignore the text and read the sentence, try and eliminate the sentences which sound clear and do not include any doubt then choose from the remaining option which includes the most doubt. “Nothing can be saved” this answer is incorrect because the statement is clear and certain “At the moment we are waiting to see if the experts think some of the items downstairs can be saved if professionally cleaned and restored” this answer is correct because the statement includes the phrase “waiting to see” which means the outcome is not certain “Downstairs has been flooded due to the volume of water that had to be pumped in to extinguish the fire, everything has suffered smoke damage” this answer is incorrect because the statement is clear and certain “Her iPhone charger had caught fire despite being a genuine Apple product” this answer is incorrect because the statement is clear and certain None Question 103. The above image is taken from an online article written by Ashitha Nagesh. Question. Why do you think the photo was included in this story? HintHint: there is a sentence which references the reason why the image was included in this story but you want to think through who the story is targeting and what impact this image would have on the audience. because the firefighters wanted people to know how dangerous phone chargers can be when left on this answer is correct because the article states “Fire-fighters have now released photos of her room as a stark warning” because the colours are dull and the story is just as dull this answer is incorrect because the image has been included to stress the damage that chargers can do, not to make the article more or less interesting to make the article more interesting this answer is incorrect because the article is warning against the hazards of fires in the home to appeal to people who love fires this answer is incorrect because the article is warning against the hazards of fires in the home None Question 104. The above image is taken from an online article written by Ashitha Nagesh. Question. Who is the target audience for this article? Hint Hint: Think through who the story is targeting and what impact this image would have. parents who live downstairs and don’t keep an eye on their children upstairs this answer is incorrect because stairs have no impact on either the tragedy or the reason for reading the article parents who are concerned with their teenagers leaving their phone charges on all the time this answer is correct because much of the article includes the mother’s voice and parents are more likely to read the news people who love iPhones this answer is incorrect because the focus of the article is on how phone chargers in general can cause fires,not on how specific phone chargers can cause fires people interested in fires this answer is incorrect because while this group may find the article interesting, they are not the target audience of the article because their behaviour is not being challenged None Question 105. The following question refers to the image above Question. What is the purpose of this document? HintHint: Read the paragraph under the title of this text and choose the answer which explains it the best it is a record of the business that took place at a meeting this answer is incorrect because the document outlines what will happen in a future meeting, not what has already happened in a concluded meeting it is a notice about voting for a federal election this answer is incorrect because while the meeting involves voting in an election, the voting is not for a federal election it is a copy of the notes for a speech at a meeting this answer is incorrect because this document does not detail what someone is going to say or has said during a meeting it provides advanced notice of what is going to be talked about at a future meeting this answer is correct because the Agenda establishes all the items discussed during a future meeting None Question 106. The following question refers to the image above Question. During which section of the meeting would someone raise a new topic for discussion? HintHint: in these sort of meetings, there is very limited time for people to raise new information or ask questions, read through the list and find a point where it looks like other people can speak Apologies this answer is incorrect because the Apologies section of a meeting details who missed the meeting Election of Auditors this answer is incorrect because the Election of Auditors section refers to an election and therefore would not be an appropriate time to raise an area for discussion Any other competent business this answer is correct because “any other competent business” means that anyone is allowed to start a discussion about a topic of their choosing Forward plans for the coming year this answer is incorrect because this section would be dealing with future plans laid out for the business and would not necessarily be a section for open discussion None Question 107. The following question refers to the image above Question. In which section would you focus on if you raised an issue in the previous meeting and you want to make sure it was resolved? HintHint: Most the sections in a meeting are hosted by someone who presents information but there is one moment where they review the previous meeting, look at the answers provided and consider which section deals with the previous year President’s review of the year 2012-2013 this answer is incorrect because the President may not deal directly with your issue or any information from the previous meeting Forward Plans for coming year this answer is incorrect because this section would deal with the following year and not the previous Minutes of the 2012 AGM. this answer is correct because the “minutes” details the discussions from the last meeting Financial Report by Treasurer this answer is incorrect because there is no way to know your issue would be discussed by the Treasurer None Question 8 The above image is taken from a website called SELF which offers guides to people wanting to colour their hair Question. Why does the article use coloured text? HintHint: consider the reasons why you would colour text red then read a few sentence to work out why these words are highlighted because the article is about colours this answer is incorrect because the colour does not relate to the content of the article to stress certain information this answer is correct because the red highlights the key information relevant to the section to make the article more exciting this answer is incorrect because the coloured text is used so rarely that it can’t be for interest to show the article has style this answer is incorrect because the colour does not relate to the content of the article None Question 109. The above image is taken from a website called SELF which offers guides to people wanting to colour their hair. Question. According to the above guide, how can you save 15-20 minutes while doing your hair? HintHint: scan through the article looking for the key words “save 15-20 minutes” and read the sentence that includes it looking for something similar in the answers provided ask a professional to do it this answer is incorrect because professionals are not always faster than amateurs read magazines to make the time go faster this answer is incorrect because it will not “save” any time switch to a half head this answer is incorrect because even though it would “save” time, it is not the answer provided in the guide when getting your roots retouched, ask for a glaze through the rest of your hair this answer is correct because it is stated in the guide under the “Multitask” heading None Question 110. The above image is taken from a website called SELF which offers guides to people wanting to colour their hair. Question. What does the above guide say is a benefit of cleaning your hair before visiting your colourist? HintHint: find each one of the first few words for each sentence in the answers and read the whole sentence to see which one relates to the “benefit” it is smoother and fresher to work with this answer is incorrect because although it is a benefit, it is not a benefit outlined in the guide it lengthens the life of your colour this answer is correct because under the heading “Prepare your hair” the guide says that “clean strands … will lengthen the life of your colour” it will save time and money because you won’t have to wait for the colourist to wash it this answer is incorrect because although it is a benefit, it is not a benefit outlined in the guide your colourist will be happier and do a better job this answer is incorrect because there is no guarantee that washing your hair will improve your colourist’s performance None You’ve already answered some of the questions! Would you like to continue with quiz or restart it from beginning? Time's up
Reading (91-100) Show session ID Load QuizSave Quiz Welcome to the OLNA Support Reading Skill Builder Each question will be multiple choice There will be four answers to select from If you can’t figure out the answer, you should use the “Hint” as a guide to work out the correct response. Click next once you have selected your answer to take the next question Question 91. The above image is of an edited nutrition information panel on a food label. Question. Why do you think information has been circled in red? Hint Hint: think about why certain numbers are circled and who is mostly likely to circle them someone wanted to highlight how concerning these numbers were for health reasons this answer is correct because the numbers are high and therefore show that this food product is not particularly healthy because the manufacturer wants to highlight how great their product is this answer is incorrect because the manufacturer would not circle these numbers as they reflect poorly on the product someone has identified an error in the numbers this answer is incorrect because the red circles are used to highlight nutritional concerns with the product and therefore are not used to highlight errors all nutrition information panels on food labels include red circles in these areas so people know where the most important information is this is incorrect because someone has added these circles later to highlight how concerning the numbers are None Question 92. Sentence 1. Frodsham’s research shows that most minority groups experience up to 20 indirect interactions which they “feel threatened or uncomfortable in” in on a weekly basis. Sentence 2. This has become a progressive problem in our society as people help support racism by not wanting to get involved when others are treated differently. Sentence 3. We thought racism was dying out and our society was becoming more accepting of cultural differences but the recent comments and now election of Donald Trump suggests things have not progressed as far as we may have thought and recent research also adds to this debate. Sentence 4. This proves that racism is everywhere although it has changed from everyone saying obviously damaging things to people avoiding getting involved or laughing when one person is openly racist and other often join in on their comments even though they fear making them personally. Sentence 5. Professor John Frodsham from the University of Montreal explains the “bystander effect” contributes to the acceptability of racism in the community and has become the biggest issue for victims who feel powerless. The 5 sentences above are taken from a complete essay paragraph written by a student. (THEY ARE OUT OF ORDER.) Question. Which of the following sentences would be the topic sentence of the completed paragraph? Hint Hint: consider which sentence introduces the main idea of the paragraph and sets up the evidence that will follow sentence 2 this answer is incorrect because the opening phrase suggests this sentence follows on from a previous point sentence 3 this answer is correct because it introduces the point and the evidence that will follow sentence 4 this answer is incorrect because the opening phrase suggests this sentence follows on from a previous point and would finalise the argument sentence 5 this answer is incorrect because this sentence contains an expert and evidence to prove a point which should not occur in a topic sentence None Question 93. There was an Old Man with a beard, Who said, "It is just as I feared! Two Owls and a Hen, Four Larks and a Wren, Have all built their nests in my beard!" The text above is a limerick written by Edward Leer a writer, poet and illustrator. Question. Which category does this limerick fit into? HintHint: look at the layout of this text and the ideas it creates then read the answers to work out what sort of text this is sea shanty this answer is incorrect because typically sea shanties are about the sea or fishing and this limerick is not love song this answer is incorrect because love is not mentioned in the limerick cautionary tale this answer is incorrect because there is no mention of danger or reason for caution in the limerick nonsense poem this answer is correct because the limerick is not about anything important None Question 94. The following question uses the above screen capture of a phone policy from a large corporation. Question. What happens if a call you redirected to I.T Support goes unanswered? Hint Hint: look carefully at the table in the bottom of this text and read the instructions relating to I.T the call will return to you this answer is correct because the table at the bottom of the image states that if a call redirected to I.T support goes “unanswered” the “call will return” to you the call will be diverted this answer is incorrect because the table at the bottom of the image states that the call will return to you as you were the person who redirected it in the first place dial 00 to cancel it this answer is incorrect because this number only works for a redirection to a Manager ask someone for assistance this answer is incorrect because the table clearly states what will happen to the call None Question 95. The following question uses the above screen capture of a phone policy from a large corporation. Question. What would you dial if you couldn’t answer a call and you needed to redirect the call to another staff member? HintHint: look carefully at the table in the bottom of this text and read the instructions Dial 01 this answer is incorrect because the table states that this number will redirect to your mailbox Dial 00 this answer is incorrect because the table states that this number will cancel a call to the manager Dial 08 this answer is incorrect because the table states that this number will redirect the call to the staffing office Dial 04 this answer is correct because the table states that this number will redirect to another person None Question 96. The following question uses the above screen capture of a phone policy from a large corporation. Question. According to the above phone policy, after having placed a caller on hold, what is the first thing you are required to do when returning to the call? Hint Hint: look carefully at the table in the bottom of this text and read the instructions redirect the caller to a manager this answer is incorrect because redirecting to a manager is not discussed in the requirements listed under the heading “Telephone calls placed on hold” follow-up with a time-frame this answer is incorrect because while it may be something you could do, it is not the first requirement listed under the heading “Telephone calls placed on hold” restate your name this answer is correct because it is the first requirement listed under the heading “Telephone calls placed on hold” do not leave a call for more than 30 seconds this answer is incorrect because it is not the first requirement listed under the heading “Telephone calls placed on hold” and it also may be something you need to do None Question 97. The following question uses the above screen capture of a phone policy from a large corporation. Question. The above image indicates the sort of business this policy relates to in point 3, what is it? HintHint: Find point 3 and carefully read through the whole point and look for words which relate to the answers provided an Accounting office this answer is incorrect because “accounting” is not mentioned in point 3 of the image a Vet office this answer is correct because the policy states “person/veterinarian” an I.T office this answer is incorrect because “I.T” is not mentioned in point 3 of the image a staffing office this answer is incorrect because “staffing” is not mentioned in point 3 of the image None Question 98. The following question relates to the online article above. Question. What is implied in the article about the failure of this car in the United States? HintHint: Find the sentence that refers to the United States and read it through to find the sentence that best explains the “failure” of this car it is not stylish enough for Americans this answer is incorrect because there is no evidence in the article to support it its engine is too under-powered this answer is correct because the article states that “their under-powered engines may not be the right fit for the United States” America only supports gasoline cars this answer is incorrect because there is no evidence in the article to support it American roads are larger so they don’t need small cars this answer is incorrect because there is no evidence in the article to support it None Question 99. The following question relates to the online article above. Question. What is an interesting fact about the makers of this car which is outlined in the article? HintHint: read through the answers first then read the second paragraph looking for information of interest they wanted to design the smallest car ever made this answer is incorrect because there is no evidence in the article to suggest this car is the smallest ever made the car is ultra-compact this answer is incorrect because while the car is ultra-compact, this does not relate to the car maker the car is fully-electric this answer is incorrect because while the car is fully-electric, this does not relate to the car maker a watch company and a car company worked together this answer is correct because the article states that the car was “conceived as a partnership between Swiss watchmaker Swatch and [German car manufacturer] Mercedes-Benz”. A watchmaker and a car manufacturer rarely work together in partnership None Question 100. The following question relates to the online article above. Question. What is the best description of the smart car? HintHint: read the answer options through first then read the first paragraph of the text to crosscheck the best description they are more intelligent than other cars this answer is incorrect because cars cannot be intelligent people who purchase this car are smart this answer is incorrect because there is no connection between buying the car and being intelligent it is an all-electric ultra-compact car this answer is correct because both of these terms are used in the above article to describe smart cars it is a powerful car with a large engine this answer is incorrect because there is much evidence which proves that a smart car is not powerful and does not have a large engine None You’ve already answered some of the questions! Would you like to continue with quiz or restart it from beginning? Time's up
Reading (81-90) Show session ID Load QuizSave Quiz Welcome to the OLNA Support Reading Skill Builder Each question will be multiple choice There will be four answers to select from If you can’t figure out the answer, you should use the “Hint” as a guide to work out the correct response. Click next once you have selected your answer to take the next question Question 81. The following question relates to the online article above written by Meghan Vivo Question. Which of the following sentences from the article suggests possibility rather than certainty? Hint Hint: This question can be very tricky. Possibility means it “could happen” whereas “certainty” means “it is definitely going to happen”. You need to look at the various answers and see if they include words or phrases which make them definite. Eliminate the sentences that include definite phrases such as “does not” or “this proves” and then look for the remaining sentence which is remaining “The medical community currently does not recognize video game addiction” this answer is incorrect because the sentence includes the phrase “does not” which makes it certain “Rekindling the debate as to the existence …” this answer is correct because the sentence includes the phrase “rekindling the debate” which means people could create an argument about it so it can’t be a certainty Some displayed … symptoms of pathological gambling this answer is incorrect because the sentence includes the phrase “does not” which makes it certain The study … based on data from a nationwide survey this answer is incorrect because the sentence includes the phrase “does not” which makes it certain None Question 82. The following question relates to the online article above written by Meghan Vivo Question. What is the most likely reason Dr Douglas Gentile is quoted in this article? Hint Hint: Carefully read the quote by Dr Douglas Gentile and the sentence after the quote he acts as an expert who supports the argument posed in the article this answer is correct because the writer includes (1) Dr Gentile’s full title and position to make his opinion sound more valid and (2) his comment to support her argument because he was available at the time for an interview and knows a lot about gambling addiction this answer is incorrect because Dr Gentile does not research gambling addiction because he was interested in this article and wanted to add a comment to it this answer is incorrect because generally writers approach experts rather than experts approaching writers to add statistical evidence to the debate over the addictiveness of gaming this answer is incorrect because Dr Douglas Gentile does not add any statistical information to the article None Question 83. The following question relates to the online article above written by Meghan Vivo Question. What is the writer of this article hoping to achieve? Hint Hint: read the title and the first few sentences carefully then read the answers below and look for the closest match to convince readers that games are not addictive this answer is incorrect because the writer is suggesting the complete opposite, namely that games are addictive to convince parents that gaming is worse than gambling this answer is incorrect because the writer seeks to start a conversation rather than create one specific argument to prove more research needs to be done on all sorts of addiction this answer is incorrect because the writer includes a quote which calls for an “educated conversation” regarding video games rather than research into other sorts of addiction to challenge people who think video game addiction isn’t a real medical condition this answer is correct because in the first sentence of the article the writer notes “To all of those who argue video game addiction is a made-up condition, new research presents evidence that may make you reconsider” None Question 84. Two frogs dwelt in the same pool. The pool being dried up under the summer's heat, they left it and set out together for another home. As they went along they chanced to pass a deep well, amply supplied with water, on seeing which, one of the Frogs said to the other: "Let us descend and make our abode in this well." The other replied with greater caution: "But suppose the water should fail us, how can we get out again from so great a depth?" This text is a fable from a famous collection created by Aesop, a Greek story teller Question. What do you think is the moral lesson of the fable? HintHint: every fable has an important life lesson, consider what the frog says in the last sentence and make a judgement based on the answers provided you need to think through the consequences before jumping into a decision this answer is correct because the second frog presents a potential problem before a decision is made you need to act quickly to make sure you survive this answer is incorrect because the first frog wanted to make a quick decision that could have been dangerous for both frogs the first option is generally the best one to take this answer is incorrect because the first frog wanted to make a quick decision that could have been dangerous for both frogs using your instincts is not always the safest option this answer is incorrect because the story is about instincts leading you into trouble if you don’t think the problem through first None Question 85. Two frogs dwelt in the same pool. The pool being dried up under the summer's heat, they left it and set out together for another home. As they went along they chanced to pass a deep well, amply supplied with water, on seeing which, one of the Frogs said to the other: "Let us descend and make our abode in this well." The other replied with greater caution: "But suppose the water should fail us, how can we get out again from so great a depth?" This text is a fable from a famous collection created by Aesop, a Greek story teller Question. What is the main purpose of the above fable? Hint Hint: read fable through carefully and reread the final sentence and find an answer that is the closest fit to explain how frogs find new water holes this answer is incorrect because fables are designed to provide moral lessons rather than to present specific information about animal behaviour to describe an interaction between two frogs this answer is incorrect because while the story does describe an interaction between two frogs, it is not the “main purpose” of the fable to show that water is needed for frogs to survive this answer is incorrect because fables are designed to provide moral lessons rather than to present specific information about animal behaviour to teach an important lesson this answer is correct because fables are designed to provide important moral lessons about life None Question 86. Two frogs dwelt in the same pool. The pool being dried up under the summer's heat, they left it and set out together for another home. As they went along they chanced to pass a deep well, amply supplied with water, on seeing which, one of the Frogs said to the other: "Let us descend and make our abode in this well." The other replied with greater caution: "But suppose the water should fail us, how can we get out again from so great a depth?" This text is a fable from a famous collection created by Aesop, a Greek storyteller Question. Based upon the above fable, why did one of the frogs hesitate to go into the well? HintHint: read the fable and look for the section about the entering the well and think about why they didn’t dive in immediately frogs are scared of dark places this answer is incorrect because there is no evidence in the story to suggest that this is true because the well was very deep and they may not be able to get out again This answer is correct because the frog makes clear in his dialogue when he says “how can we get out again from so great a depth” there was no guarantee that there was water in the well this answer is incorrect because the story clearly states that the well is “amply supplied with water” they were afraid the water may dry up this answer is incorrect because although one frog is concerned the water may dry up, he is more concerned that they will not be able to escape the well None Question 87. Two frogs dwelt in the same pool. The pool being dried up under the summer's heat, they left it and set out together for another home. As they went along they chanced to pass a deep well, amply supplied with water, on seeing which, one of the Frogs said to the other: "Let us descend and make our abode in this well." The other replied with greater caution: "But suppose the water should fail us, how can we get out again from so great a depth?" This text is a fable from a famous collection created by Aesop, a Greek story teller Question. In the story, what is the main way in which readers find out about the frogs’ characters/personalities? HintHint: think about the parts of the story that provide the most information on each frog, what do you notice about the structure of the page or the language used to create these characters from their thoughts this answer is incorrect because the frogs’ thoughts are not presented in the story from what they look like this answer is incorrect because there is very limited descriptions of what the frogs look like from what they do this answer is incorrect because the two frogs do very little in the story other than discuss the well from what they say this answer is correct because the dialogue is the most significant part that deals with the frogs’ characters/personalities None Question 88. The following question relates to the above image of a sign Question. What do the rules of the sign imply? HintHint: read each of the answers carefully and check the rules presented in the sign, if you can find something in the rules that doesn’t fit the answer, eliminate it, and see how many options you have left the park is for dogs to roam around without owners this answer is incorrect because the sign clearly states that dogs must have their owners with them the park is for small children to play this answer is incorrect because the sign states that the park is for dogs and therefore may be dangerous for small children the park is for responsible dog owners this answer is correct because the restrictions are designed to create a safe environment for dogs and their owners dogs are dangerous and must have rules to prevent them from hurting people this answer is incorrect because the sign is directed at dog owners looking after the safety of their dogs in the park None Question 89. Question. Which of the following sentences contain linking words which indicate a cause? a) the car slid along the road due to the ice on the road b) the coach was committed in spite of the playing conditions c) the boy decided to take his dog to the beach rather than the park d) the boys and teachers entered the dance hall at the same time HintHint: a “cause” is something that has an impact on something that comes after it. Read the sentences carefully and see which sentence clearly includes an impact from one thing to the other a) the car slid along the road due to the ice on the road this is the correct answer because the cause for the car sliding was the ice on the road b) the coach was committed in spite of the playing conditions this answer is incorrect because “in spite of” suggests the playing conditions were poor and the poor playing conditions should have caused the coach to feel less committed, therefore the playing conditions were not a cause c) the boy decided to take his dog to the beach rather than the park this answer is incorrect because “rather than” suggests an alternative, not a cause d) the boys and teachers entered the dance hall at the same time this answer is incorrect because there is no indication as to who caused who to enter the dance hall None Question 90. Question. Which of the following sentences contain linking words which indicate a cause? a) the little girl decided to take her doll over her blanket b) the student was committed to the test in spite of her lack of sleep c) the golfer landed the ball on the green due to the heavy breeze d) the groom entered the church at the same time as the guests HintHint: a “cause” is something that has an impact on something that comes after it. Read the sentences carefully and see which sentence clearly includes an impact from one thing to the other a) the little girl decided to take her doll over her blanket this answer is incorrect because “rather than” suggests an alternative rather than a cause b) the student was committed to the test in spite of her lack of sleep this answer is incorrect because the student’s lack of sleep should have caused her to feel less committed to the test, and therefore her lack of sleep could not have been a cause for her commitment to the test c) the golfer landed the ball on the green due to the heavy breeze this answer is correct because the cause for the golfer landing the ball on the green was the heavy breeze d) the groom entered the church at the same time as the guests this answer is incorrect because there is no indication as to who caused who to enter the church None You’ve already answered some of the questions! Would you like to continue with quiz or restart it from beginning? Time's up
